BRAUN BÜFFEL RETURNS AND EXCHANGES POLICY

At Braun Büffel, we strongly believe in customer satisfcaction and we want you to be fully satisfied with your purchase. If you change your mind, we're happy to accept a return or an exchange. 

For Purchases Made Online on braunbuffel.com

You may return your merchandise within 14 days of receipt (local and international orders) in new, unused and original packaging condition for Product or Online Store Credits (with 90-days validity) in the same retail value to be used on your next purchase. All return or exchange must be accompanied by an email notification to [email protected]. Kindly note that no refund of the excess Online Store Credits will be given should the exchanged merchandise be of lower retail value.

*Sale merchandise are not eligible for refund and exchange.

Please do take note on the returns/exchange exclusions for purchases made on braunbuffel.com

  • No cash refund will be given. A product replacement or online store credits (with 90-days validity) will be given instead.
  • Valid for purchases made on braunbuffel.com only.
  • Returns/Exchanges for purchases made online will not be accepted at our retail outlets.
  • For further assistance and clarification, kindly email to [email protected]

 

For Purchases made in Singapore Boutiques

You may return your merchandise within 14 days of purchase in new, unused and original packaging with the original purchase invoice for either:

(1) A full refund of the purchase price issued in the same form utilized for payment*

*Do take note that should the orignal mode of payment be cash or NETS, the refund will be made via a cheque within 45 days of receipt. Credit card refunds will be made within 45 days of receipt, to the same credit card utilized during purchase.

(2) An exchange for another Braun Büffel merchandise of equal retail value. The difference will be borne by the customer should the exchange be of a merchandise with a higher retail value. No refund of the excess will be given should the exchanged merchandise be of lower retail value.

 

For Purchases made in Singapore Departmental Store Counters

For exhcnage/refund polices for purchases made in departmental stores, returns/exchanges will be made in accordance to respective departmental store's policies.