1. Which countries do you ship to currently?
BraunBuffel.com ships to Singapore, Malaysia, Hong Kong, Japan, South Korea, Australia, New Zealand, Brunei, USA and Canada. More countries and locations will be included in the near future.
2. How much would be the shipping cost?
|COUNTRIES||NORMAL DELIVERY||FREE DELIVERY with purchase of|
|Singapore||10 SGD||150 SGD & above|
|Malaysia||35 MYR||400 MYR & above|
|Brunei||25 SGD||300 SGD & above|
|Hong Kong||20 USD||250 USD & above|
|Japan||20 USD||350 USD & above|
|South Korea||20 USD||350 USD & above|
|USA||25 USD||350 USD & above|
|Canada||25 USD||400 USD & above|
|Australia||25 AUD||100 AUD & above|
|New Zealand||25 AUD||100 AUD & above|
*Note: Shipping rates are accurate as of November 2017.
3. How many days do deliveries usually take?
|COUNTRIES||DELIVERY LEAD TIME|
|Singapore||2 - 4 Business Days|
|Malaysia||3 - 5 Business Days|
|Brunei||2 - 5 Business Days|
|Hong Kong||4 - 7 Business Days|
|Japan||2 - 5 Business Days|
|South Korea||4 - 7 Business Days|
|USA||2 - 5 Business Days|
|Canada||3 - 6 Business Days|
|Australia||2 - 5 Business Days|
|New Zealand||3 - 6 Business Days|
4. Could you deliver my orders on weekends or on Public Holidays?
We regret that our courier partner company does not make deliveries on Saturday, Sundays or on Public Holidays. You may like to arrange to have your purchase delivered during 9am to 6pm, Monday to Friday.
5. Do you ship to postal box addresses?
We regret that our courier partner company does not deliver orders to postal box addresses.
6. How will I know if you have received my order?
Upon receiving your order, we will send you an acknowledgement note via email. Should there be any unforeseen reason and we are unable to fulfill your order, you will be notified immediately, and the payment for your items will not be processed.
7. How do I keep tab on the shipment of my items?
You will find a tracking code in the Order Confirmation email that we send to you. Simply click on the tracking code to check the status of your shipment and assess how soon before it reaches the delivery destination. Kindly note that tracking data may take up to 24 hours to be updated.
8. Could I change my delivery address after my order has been dispatched?
As our online store is set up to process your orders quickly and efficiently, we regret that we are not able to change the delivery address after the order leaves our premises. Kindly decide on a suitable address when you are completing your order.
9. What should I do if I notice an error in my personal details after Checkout?
Please kindly contact our e-Customer Care Personnel at [email protected] to assist you. Please advise us your order number and a simple explanation to describe the error. While we cannot guarantee that we can rectify the issue in time, you can have our assurance that we will do our utmostto ensure your shopping experience remains a pleasant one.
10. My order includes multiple items but only one of them arrived. What should I do?
Your items will arrive in separate parcels if you had placed orders separately. But if they were part of a single order, please let our e-Customer Care Personnel look into the unusual occurrence by writing to us at [email protected].